Frequently Asked Questions
Frequently Asked Questions
FAQ: Payment and Time Blocks for Readings
Q1: What time blocks are available for readings?
We offer phone psychic readings in the following time blocks:
• 10 minutes
• 15 minutes
• 20 minutes
• 30 minutes
• 45 minutes
• 60 minutes
• 75 minutes
• 90 minutes
• 15 minutes
• 20 minutes
• 30 minutes
• 45 minutes
• 60 minutes
• 75 minutes
• 90 minutes
Q2: How can I pay for my reading?
We accept payments through the following major credit cards, via our self service booking system:
Q3: Can I split my time block across multiple readings?
Yes, you can use your purchased time block for multiple readings. However, any unused minutes will expire after 6 months from the date of last purchase.
Q4: How do I know how many minutes I have left from my purchased time block?
When you initiate a call on our service the first thing you will hear is your current minute balance. You can also text BALANCE to +61 438 497 255 and we will text the mobile phone we have associated with your account.
Q5: What happens if I don't use all of my purchased minutes within 3 months?
Any unused minutes from your time block will expire after 3 months. We advise you to scheduled your readings in advance to ensure you utilise your minutes to the fullest.
Q6: Can I combine multiple time blocks for a longer session?
Yes, you can purchase and combine multiple time blocks for an extended reading session. Just ensure to use all the minutes before they expire.
Q7: Can I refund unused minutes?
Unfortunately, we don't offer refunds for unused minutes. However, remember that they remain valid for 3 months, giving you ample time to use them.
Q8: Is my payment information secure?
Absolutely! We prioritise the security of our customers' information. All payment details are processed through a secure, encrypted playform.
Q9: How is talk time charged?
All talk time is charged in full minute intervals. For example, if your reading lasts for 17 minutes and 40 seconds, you will be charged for 18 minutes.
FAQ: Phone Psychic Readings
Q1: How do phone psychic readings work?
Phone psychic readings function similarly to in-person readings. A psychic is an open conduit for universal energies and information. By tapping into these energies over the phone, the psychic can connect with you regardless of distance, thanks to the boundless nature of energy and intention.
Q2: Do I need to be in the same location as the psychic?
No. Psychic readings are not constrained by the physical boundaries of time and space. All that's required is a mutual intention to connect.
Q3: What can a psychic reveal to me?
A psychic can access insights about your past, present, future, as well as connect with entities and individuals not present in our physical realm.
Q4: What are the various abilities that psychics possess?
Psychics may have one or several of these abilities:
• Clairvoyance: Psychic sight.
• Clairsentience: Psychic feelings and sensations.
• Claircognizance: Direct psychic knowing.
• Clairaudience: Psychic hearing.
• Clairintellect: Psychic thinking.
• Clairempathy: Psyhchic emotions.
• Clairtangency: Psychic touching.
• Clairsalience: Psychic smelling.
• Clairgustance: Psychic tasting.
• Clairsentience: Psychic feelings and sensations.
• Claircognizance: Direct psychic knowing.
• Clairaudience: Psychic hearing.
• Clairintellect: Psychic thinking.
• Clairempathy: Psyhchic emotions.
• Clairtangency: Psychic touching.
• Clairsalience: Psychic smelling.
• Clairgustance: Psychic tasting.
Q5: Can psychics communicate with beings in other dimensions?
Yes. Psychics can connect with various entities, including:
• Spirit Guides: Yours and theirs
• Those who have passed over: Psychics with this ability are often referred to as mediums.
• Those who have passed over: Psychics with this ability are often referred to as mediums.
Q6: What tools might a psychic use during a reading?
Some psychics use tools like Tarot cards, oracle divination, astrology, and numerology. These ancient practices can offer additional guidance, complementing the psychic's innate abilities.
Q7: Is the experience different when I get a reading over the phone instead of in person?
The fundamental experience of a psychic reading remains consistent. The most crucial factor is openness. The more open-hearted and receptive you are, the stronger the psychic connection, regardless of the medium of communication.
Q8: Can psychics provide healing over the phone?
Many psychics channel healing energies, which can be transmitted regardless of distance. Like the reading itself, healing can be received and felt, even over a phone call.
Q9: How can I prepare for a phone psychic reading?
Approach the reading with an open heart and mind. Focus your intentions, and think about what you seek from the session. This will make the connection with the psychic stronger and more profound.
FAQ: Contacting Your Preferred Psychic
Q1: I really connected with a specific psychic during a reading. How can I get in touch with them again?
You can easily connect with your preferred psychic by referring to their shift times and using their unique 4-digit phone code.
Q2: Where can I find the psychic's shift times?
The psychic's shift times are provided on their profile. Simply click on the psychic's profile picture, and you'll see the details of their available timings.
Q3: I have the 4-digit phone code of the psychic. What do I do next?
Using the 4-digit phone code, you can directly connect with your chosen psychic. Simply input the pin when prompted during the call, and you'll be routed to them.
Q4: What if my psychic isn't available during their listed shift times?
Sometimes, due to unforeseen circumstances, a psychic may not be available during their scheduled times. In such cases, you can either wait for their next available slot or choose to connect with another skilled psychic from our team.
Q5: Can I pre-book a session with a specific psychic?
As of now, you need to connect with the psychic during their available shift times. However, always check the psychic's profile for any updates or changes to their schedule.
Q6: What if I forget the 4-digit phone code of my preferred psychic?
No worries! By visiting the psychic's profile and clicking on their profile picture, you can easily find their unique 4-digit phone code.
Q7: Can I share my experience with a particular psychic on their profile?
We value feedback and experiences from our users. Please follow the instructions on the psychic's profile or the feedback section to share your experiences.
FAQ: Self-Service Account Management
Q1: How can I stop receiving messages?
Simply text STOP to +61 438 497 255. This will opt you out of receiving further messages.
Q2: How can I re-enroll in receiving marketing text messages?
If you want to enroll for rewards, text START to +61 438 497 255. This will re-active your ability to receive text messages from us.
Q2: Are there any costs associated with sending these text messages?
Standard messaging and data rates may apply depending on your mobile service provider.
Q3: How long does it take to receive a response after I send a request?
Responses are typically instantaneous but can take a few minutes during peak times.
Q4. How secure is my personal information when I text the given number?
We prioritise your security and privacy. While we make every effort to protect your information, always avoid sending sensitive data via text.
FAQ: “Make It Right” Customer Satisfaction - Our Guarantee
Q1: What is the “Make It Right” customer satisfaction guarantee?
For first-time users, our guarantee ensures zero risk. If you don't love your first reading, it's absolutely free.*
Q2: I'm not satisfied with my psychic reading. How can I get minutes credited back?
If you're unhappy with your reading, you can follow the provided procedures to receive a full credit of minutes for your reading. Please Click Here to submit a Make It Right Request.
Q3: How will the refund be processed?
The refund will be in the form of minutes credited back to your member code, effectively reimbursing the time spent on a reading that did not meet your expectations.
Q4: When should I decide if I want a refund?
If you're not satisfied with the reading, it's crucial to terminate the session before 5 minutes. Only readings that are ended within this time frame are eligible for a refund.
Q5: How soon do I need to contact Soul 2 Path for a refund?
You must get in touch with Soul 2 Path via our online “Make It Right” form within 60 minutes of the call to qualify for the refund.
Q6: Are there any limitations to the number of refunds I can get?
Yes, refunds are limited to 3 credits per customer.
Q7: What details do I need to provide to process the refund?
To process your refund, you'll need to fill out the “Make It Right” form, which will ask for specific information related to your reading. The exact fields will be listed on the form itself.
Q8: What if I forget to end the call within 5 minutes?
It's essential to be aware of the time during the reading. Refunds are strictly limited to readings terminated within the first 5 minutes. If you go beyond that, unfortunately, we won't be able to process a refund.
Q9: Is this guarantee applicable only for first-time users?
While the “first reading free” aspect is exclusively for new users, the “Make It Right” satisfaction guarantee applies to all customers, regardless of how many readings they've had in the past.
FAQ: Why do psychics leave?
Q1: Why do psychics leave?
Psychics, like all professionals on a platform, must adhere to certain guidelines, policies, and procedures. If a psychic violates any of these rules, the platform administrators might temporarily or permanently remove them from the service. This ensures the integrity of the service and a safe experience for the users.
Q2: Why do some psychics work on a temporary or transient basis??
Not all psychics on the platform may have a long-term contract. Some psychics work on a temporary, freelance, or transient basis, meaning their time on the platform is limited by design. Once their tenure ends, they naturally depart from the line.
Q3: Could technical difficulties be a reason for a psychic leaving the line??
Absolutely. Technical glitches, such as issues with internet connectivity, app or software malfunctions, or power outages, can cause abrupt disconnections. Both the platform and the psychic may not have control over these unforeseen issues.
Q4: What if the psychic had a personal emergency?
Psychics, like anyone else, can face unexpected personal emergencies or matters that demand their immediate attention. Such situations may require them to leave the line suddenly to address the emergency.
Q5: Do psychics have scheduled breaks or specific working hours?
Yes, psychics might have predetermined working hours or take scheduled breaks for rest and recuperation. If a session extends close to or beyond their scheduled end time, they might have to conclude the call.
Q6: What happens if a client behaves inappropriately during a session?
Inappropriate, abusive, or aggressive behavior from clients is not tolerated on most platforms. If a psychic encounters such behavior, they have the right to end the session prematurely to protect their well-being.
Q7: Can providing psychic readings be emotionally or energetically taxing?
Absolutely. Providing psychic readings can sometimes be emotionally intense or drain a psychic's energy, especially with challenging subjects. A psychic may need a break after such sessions to ensure they're at their best for future readings.
Q8: Why might some psychics not always be available on the platform?
Some platforms have a rotation system where psychics are rotated to give equal opportunities to all. This means a psychic might be offline after a certain period to allow others a chance to provide readings.
Q9: Can psychics take annual leave or personal days off?
Like any professional, psychics might take annual leave, sabbaticals, or personal days off for rest, relaxation, or personal matters. It's essential for their well-being and ensures they provide the best service when they return.
If you have any other questions or require further clarification, feel free to reach out to our support team, Email [email protected]. We're here to help!
