Privacy

Privacy


Accurate as of the 8th July 2019

Soul 2 Path Psychic Privacy Notice sets out how we collect and process your data when you use our services and website, please read this notice in conjunction with our terms and conditions, so that you can make an informed decision as to whether you want to consent to and comply with these policies.

The General Data Protection Regulations (GDPR) became effective on 25th May 2018 in the EU and replaced the Data Protection Act.  In Australia we adhere to the Privacy Principles.

Who is collecting the data?

Soul 2 Path Psychics is the business, there are a number of brands with corresponding websites that sit under this umbrella as detailed below:

Soul 2 Path Psychics
Raw Vintage
Little Box of Crystals

Soul 2 Path Psychics is registered in Australia, Australian Business Number 30 598 951 908.

Registered Office Address: 515 Cavendish Road, Coorparoo, Queensland, Australia, 4151.

What data is being collected?

The data we collect depends on the service that you use, but generally is considered information that is personally identifiable, including by not limited to the following:

  • Name
  • Address
  • Email Address
  • Telephone Number(s)
  • Credit/Debit card info (collected by a 3rd party and stored on secure servers).
  • Date of birth and/or age.
  • Customer Comments that you have left for readers and given us permission to publish
  • Complaints or communications by phone, by email or by post or via our website forms
  • Telephone recordings
  • Paper or computer documentation, that you have submitted or has been written by way of transposing a communication of some type
  • Social media posting/comments/communications that you have left on or via our sites
  • IP Address, and your browsing behaviours – please see ‘cookies’ information below.

Cookies – what are they and how do we use them?

This website uses cookies which are small text files that are placed on your machine to help the site provide a better user experience.  In general, cookies are used to retain user preferences and provide anonymised tracking data to third party applications like Google Analytics.  As a rule, cookies will make your browsing experience better.  However, you may prefer to disable cookies via your browser for this site.

How do we use the data?

To provide, maintain and improve the Soul 2 Path Psychics brand, services and corresponding website.

To deliver Soul 2 Path Psychics services and provide/send to you any relevant information as required by that service.

We may contact you regarding a service that you have enquired about, purchased or requested.

We will respond to your comments, questions or requests by way of customer service across all platforms you may use.

If asked by a regulator we will comply with their requirements to provide data.

We may monitor calls to investigate any complaints.

We will investigate any fraudulent transactions or illegal activities and pass this information on to the appropriate company/authorities.

If you have consented to marketing we may send you our newsletter, updates about changes in legislation or delivery of our products, new or improved services we are offering and special offers.

Website Links:

The Soul 2 Path Psychics website may include web address links to other sites.  If you click on such a link, you are then leaving the Soul 2 Path Psychics website and this privacy notice statement will no longer apply.  You will be responsible for checking the privacy notice, security and content of any sites that you visit, to determine how your data will be treated by that company and whether you wish to continue on that basis.

Children’s Privacy:

Soul 2 Path Psychics does not provide services to anyone under the age of 18, and as such the website, social media, marketing and digital advertising has been structured as such to not attract anyone under that age.

Marketing:

If you have subscribed and consented to receive marketing materials by post or email through one of our websites or via our services, then you may be receiving communications from us concerning special offers, changes to our services or our newsletter by post or by email.

We want to ensure that it is as straightforward for you as possible to change your marketing preferences and unsubscribe should you wish to.  So, if you wish to amend your address details, changes from postal to email marketing or unsubscribe completely, the quickest way to do that is to email us providing the relevant information to: unsubscribe@soul2path.com.au.

If you would like to view the content of the newsletter, but do not wish to subscribe to have it sent to you directly you can download it from the website whenever you want.

Will the data be shared with any third parties?

We ant to reassure you that we take the processing and handling of your data very seriously.  We do not and never will sell your data to a third party or allow any third party access to your data for marketing purposes.

We do use some external companies to assist in processing our services, and it may be necessary at times to share your data with them, for example, telecoms facilities, text services, credit card processing, postal delivery, email distribution etc in order to provide you with the service you have requested.

  • The Reception team, who process the calls/card transactions.
  • Soul 2 Path Psychics Staff Members.
  • Contractors such as email readers who are restricted to the information you have supplied to enable them to do the reading.

How long will the information be used/stored for?

We will only retain information or data for the length of time that is necessary for the purpose of our transaction with you and/or for the reasons set out in this privacy notice.

If you have opted-in to receive marketing materials from us, we will continue to send to you until such time as you change your preferences or unsubscribe, or we deem a suitable amount of time has passed since you last used our service and consider that you are no longer interested.

If you use our debit/credit card services via our Reception team then your card details will be stored for your convenience so you can use on future calls.  The card will remain on the system until such time as the expiry date has ended or you have not used the service in 6 months.  Your card details are not stored by Soul 2 Path Psychics, they are processed by a third-party provider who is fully PCI compliant.

If you use our Pre-Pay> service, then your card information is not stored.  The balance of this card does not expire, no remaining credit will be lost.

How can the data subject raise any concerns?

You can contact us by post, phone or email – please see full details below.

By Post
By Phone

By Email
Soul 2 Path Psychics
515 Cavendish Road
Coorparoo QLD 4151
+61 7 3184 0990
data@soul2path.com.au