Refund & credit policy. Fair, transparent, and on your side.
We are committed to delivering the highest calibre of psychic and spiritual services. If a session has not met your expectations, here is exactly what you can do about it.
Your statutory rights are always protected
This policy operates alongside your rights under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). Nothing here is intended to exclude, restrict, or modify any right or remedy you may have under the ACL.
Time-back (credit) requests
A time-back is a re-credit of minutes to your Soul 2 Path account, enabling you to speak with another reader at no additional charge.
You must hang up the call within the first 5 minutes to be eligible for a time-back.
You must lodge your request within 48 hours of the reading in question.
Only your most recent paid reading is eligible. If you have had another paid session after the one you are dissatisfied with, the earlier session cannot be reconsidered.
A maximum of 15 minutes (up to AUD $37.35) can be re-credited per approved request.
You may submit one time-back request per adviser and no more than one request per calendar month, provided you have completed at least two other successful sessions that month. First-time clients are exempt from this requirement.
The total lifetime limit is five approved time-back requests per customer.
By submitting a request, you consent to our reviewing the call recording and/or transcript to verify the claim.
Where approved, credits will appear in your account within two business days.
Requests previously declined will not be reconsidered unless required by the ACL. Your account must be in good standing at the time of the request.
Cash refunds of unused deposits
If you have deposited funds and not yet used them, you may be eligible for a cash refund under the following conditions.
You may request a refund of any unused deposit within 48 hours of payment.
Each customer is limited to a single cash-back request over the lifetime of their account.
Refunds will be processed to the original payment method within two business days of approval.
We may decline a cash refund where permitted by the ACL — for instance, where funds have already been utilised or the request is out of time.
Prohibited conduct
We may refuse a remedy and/or close your account, with or without notice, if you engage in any of the following.
Threatening or initiating a payment dispute in bad faith to recover monies already used for readings.
Exchanging contact details with advisers in order to transact outside the platform.
Engaging in disrespectful, discriminatory, or abusive behaviour towards advisers or staff.
Need special consideration?
If you believe your circumstances warrant individual review, our Customer Care team is here to help. We will respond in accordance with our obligations under the ACL.